Last week CIPR TV had the honour to interview Richard Miller, CEO of Hill & Knowlton UK - one of the leading consultancy agencies in the world.
In the 20 min conversation Richard talked about how retail organisations measure and modify their PR programmes in response to sales data, his views on the role of PR in change and internal communications, both for clients and at Hill & Knowlton as it moves to a new sector based model.
Robert is a senior consumer marketing practitioner that has crossed from agency to in-house and back again.
Prior to taking the UK CEO role at Hill & Knowlton, Richard was the Consumer Marketing UK Practice Head and leader of the agency’s retail practice with clients including B&Q and Sainsbury’s.
The retail environment is arguably one of the toughest sectors in which to operate. Daily sales logs shine a harsh light on the results from PR and other forms of marketing.
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